firefly usa - denver airport car rental companies
Firefly USA Rental Terms for travel between 21-Nov-2014 and 31-Dec-2019Driver’s License:
An acceptable, valid driver's license issued from your country of residence must be presented at the time of rental. The driver's license must be valid for the entire rental period. If the driver's license is in a language other than English, and the rental is in the United States, an International Driver's Permit is recommended. In all cases, a valid driver's license issued from your home country must be provided, whether or not you possess an International Driver's Permit. You will not be allowed to rent a Firefly vehicle with only an International Driver's Permit.
The Full-size Van requires a Commercial Driver's License to transport non-profit groups or for commercial use. Vehicle may not be used to transport passengers for hire. The Commercial Driver's License requirement does not apply to personal rentals.
Driving is restricted to the continental United States. The following restrictions apply if the Firefly vehicle is to be driven into Canada or Mexico.
Firefly vehicles may be driven into Canada but the following restrictions apply:
Rental location must be notified in advance so that the necessary paperwork can be included with the car.
Canadian Customs and Excise Regulations may restrict Canadian residents from driving U.S. rental vehicles in Canada and/or returning to the U.S. When a Canadian resident rents a U.S. car in the U.S. and drives into Canada, he/she should contact Canadian Customs to confirm what restrictions may then be in effect. Residency is based on the primary renter.
Renters may only drive in Canada for 30 days unless extension is requested from Customs at the time of entry.
Firefly vehicles may be driven into Mexico, but the following restrictions apply:
Applicable only for Economy Car, Compact Car, Intermediate Car, Standard Car, Full-size Car, Premium Car, Standard SUV, Full-size Van, Intermediate Van, Minivan, Full-size SUV, Standard Recreational Vehicle.
The customer must check at the renting location at the time of rental for authorization and purchase of the mandatory Mexican Insurance Policy.
The basic Mexican insurance coverage allows travel up to 250 miles into Mexico.
Mexican law does not allow Mexican citizens to bring a U.S. vehicle into Mexico, or operate a U.S. vehicle within Mexico. The sale of Mexican insurance to a citizen of Mexico is not permitted.
If a Firefly vehicle is to be driven outside the United States, you should ensure that appropriate identification (e.g. a passport) is carried for everyone in the car
Please note that at the time of rental you will need to present a current driver's license and a valid major credit card. Approximate rental charges are based on available information at the time of reservation for renters age 25 and older. Please note that for renters under age 25 an additional daily age differential charge may apply. Additional fees or surcharges may be applied at time of rental.
Acceptable Authorized Operators age 25 and older are automatically covered on the Rental Agreement.
Age Restrictions and Exceptions:
On most retail rentals at corporate locations and participating licensee locations in the US, the minimum age is 25 without an additional Age Differential Charge, and 20 with an additional Age Differential Charge. $15 (car classes: (A) - Kia Rio or similar, (B) - Chevrolet Aveo or similar, (C) - Toyota Corolla or similar, (D) - Nissan Altima or similar, or (F) - Chevrolet Malibu or similar) and $25 (all other car classes/types – such as SUVs/Minivans/Convertibles)
Special equipment is offered at most locations for a nominal or no fee. To accommodate you, we offer child safety seats and hand controls for the physically challenged (advance booking may be required). Please inquire at counter for cost and availability. Or, you may contact our World Wide Reservations Center for assistance.
Firefly offers approved safety seats at all locations. Firefly voluntarily complies with any state law which requires a child seat for a rental. If the seat is mandatory, the counter will advise you at time of rental. The childseats used by Firefly are for children weighing from 5 to 40 pounds up to 40 inches tall.
Fees and Surcharges:
The following explains fees and surcharges that may be included on your rental:
Additional Surcharge - This fee is imposed on all rentals in the State of Alabama.
Airport Concession Fee Recovery (ACFR) - This fee is to reimburse Firefly for concession fees paid to the airport (hotel or train station) for each rental.
10% in Las Vegas
11.11% in Chicago
CA Tourism Fee -Car rental companies are required by law to pay monthly assessments to the California Travel and Tourism Commission on revenue generated at either airport or hotel rental locations. This fee has been calculated to recover such assessment on an applicable rental basis.
2.6% in Los Angeles.
Concession / Commission Fee Recovery (CFR) - This fee is to reimburse Firefly for concession/commission fees paid to the airport (hotel, train station, base or agent) for each rental.
Customer Facility Charge / Facility and Operation Fee / Consumer Finance Charge - The Airport requires that all car rental companies collect this fee. The money collected is used to pay for new car rental facilities.
Domestic Security Fee - The State of New Jersey enacted a Domestic Security Fee for a maximum of 28 days. This fee is effective on all motor vehicle rentals in the state of New Jersey. All car rental companies are required to collect and remit this fee to the State.
Energy Surcharge - The costs of energy needed to support our business operations have escalated considerably. To offset the increasing costs of utilities, bus fuel, oil and grease, etc., Firefly is separately imposing an Energy Surcharge.
Hotel Concession Fee Recovery (HCFR) - This fee is to reimburse Firefly for concession fees paid to the hotel for each rental.
Operation and Maintenance Fee Recovery - This additional charge is to reimburse Firefly for the operations and maintenance costs of a consolidated car rental facility at the airport. This is above the costs paid through the Customer Facility Charge.
Motor Vehicle Licensing Tax - This fee is required and destined to the City of Chicago.
Rental Contract Fee - The Airport requires that all vehicle rental companies collect this fee. The money collected is used to pay for vehicle rental facilities.
Rental Surcharge - Rental surcharges vary by location. Depending on applicable law, they may be either mandatory or permitted fees. More details can be provided at the rental counter at time of rent.
Transportation Fee - The city requires that all car rental companies collect this fee. The money collected is used to pay for airport services. This fee is mandated by the airport.
Vehicle Licensing Cost Recovery - This fee is for Firefly’s recovery of the proportionate amount of vehicle registration, licensing and related fees applicable to a rental.
Tourism Fee - 2.6% in San Francisco
If renting in California:
Firefly provides no liability protection under the terms of the Rental Agreement to the renter from claims of injury by others against you resulting from an accident. Your personal/business insurance may cover your liability.
Exceptions: Firefly will provide primary liability protection up to the statutory minimum limits to international customers (driver's license indicates an address outside the USA) renting in California. Please also refer to Liability Insurance Supplement (LIS) below.
If renting in Maryland, Massachusetts, Michigan,, New York, South Carolina, Virginia, or West Virginia:
Upon signing the Rental Agreement, Firefly provides primary liability protection. However, such protection is generally no more than the minimum limits required by individual state law. See Financial Responsibility Limits by State.
If renting in any other state in the U.S.A.:
Firefly will provide secondary liability protection from claims of injury by others against you resulting from an accident with the rental car. Your personal/business insurance is primary to the minimum state limits. In the event there is no applicable liability protection, Firefly, by default, becomes primary.
However, Firefly makes available additional liability protection, which is primary, if the optional Liability Insurance Supplement, LIS, is purchased.
Liability Insurance Supplement (LIS)
Liability Insurance Supplement (LIS) is primary protection, which provides the first USD 1,000,000.00 of combined bodily injury and/or property damage protection for each occurrence. (Note - Hawaii has an extended LIS option of USD 2,000,000.00).
LIS also includes Uninsured/ Underinsured Motorists Coverage of up to USD 100,000.00 per occurrence for combined bodily injury and/or property damage claims. (Exception: In New York, LIS includes up to USD 100,000.00 per person/USD 300,000.00 per accident Uninsured/Underinsured Motorist Coverage. Recoveries under any per accident limit are subject to the per person limit. In Vermont, LIS includes up to USD 50,000.00 per person/USD 100,000.00 per accident Uninsured/Underinsured Motorist Coverage. Recoveries under any per accident limit are subject to the per person limit.)
LIS provides coverage for you and other authorized operators of your rental vehicle for third party claims.
For rentals in Maryland - You may not need the automobile insurance offered by Firefly. Your automobile insurance policy may provide coverage for your liability while operating the rental vehicle. You should check the terms and conditions of your automobile insurance policy to determine if coverage is provided for this rental. The purchase of insurance is not required as a condition of renting an automobile. In addition, if you are driving this rental vehicle due to an accident or repairs, state law may require your personal automobile liability policy to provide coverage and purchase of any excess liability coverage may duplicate coverage required by law to be provided by the owner of the rental vehicle.
There are some exclusions to this coverage, which we feel you should know. Under LIS, in the event of an accident, you will not be protected for third party liability:
If LIS is not accepted at commencement of the rental or if you fail to pay the charges for LIS.
If you or an authorized driver operated the rental car in violation of the Rental Agreement, including, but not limited to, operating the car while legally intoxicated or under the influence of alcohol, drugs or other absorbed elements; permit the use of the car by anyone other than authorized operators; for purposes that could properly be charged as a felony, to tow or push anything, or in a speed contest or for driver training.
If the car or LIS coverage was obtained by fraud or misrepresentation.
LIS is third party liability coverage only. Except where permitted by law or pertaining to Uninsured/Underinsured Motorist Coverage. LIS does not cover personal injury to you or any authorized operator of the rental car or to your or their family members who are related by blood, marriage or adoption and reside in your or their household.
Loss Damage Waiver (LDW)
In most states, in the event of any other loss or damage to the car, regardless of fault, your financial responsibility extends to the full value of the car at the time of rental, less its salvage value, plus expenses for towing, storage impound fees, an administrative fee and a reasonable charge for loss of use. If your responsibility differs in the state in which you rent, it will be stated in Paragraph 4, of the Rental Agreement. In California, in the event of any loss or damage to the car regardless of fault, your financial responsibility will in no event exceed the fair market value, plus actual charges for towing, storage, impound fees, and an administrative fee. In California and Nevada, your responsibility for loss or damage to the car from vandalism unrelated to theft will not exceed USD 500.00 in California and USD 2,500.00 in Nevada and you are not responsible for theft, regardless of purchasing LDW, unless the theft results from your fault.. In Illinois, your responsibility for loss or damage for any cause other than theft is limited to USD 15,500.00. Loss or damage related to theft is limited to USD 2,000.00, unless the theft results from your fault. In New York, your financial responsibility shall not exceed (i) the actual and reasonable costs that Firefly incurs to repair the car, including costs for towing, storage and impound fees or that Firefly would have incurred if the car was repaired or (ii) the fair market value of the car immediately before the damages occurred, as determined by the applicable market for the retail sale of the car less disposal proceeds. Your responsibility for theft of the car shall not exceed the reasonable costs incurred by Firefly for loss due to theft up to its fair market value, if it is established that you or any authorized operator failed to exercise reasonable care or aided or abetted in the theft.
However Firefly offers Loss Damage Waiver (LDW) an optional service, which for an additional daily charge relieves you of all financial responsibility for the loss or damage to the rental car, whether or not you have insurance to cover such damage, provided the car is used in accordance with the terms of the Rental Agreement.
The cost of LDW may vary depending on location or car type and is charged per each full or partial day of rental.
F.Y.I. – You are under no obligation to purchase LDW or any other optional service as a condition of rental. Your own personal insurance may provide protection for loss or damage to the rental vehicle depending on the state in which you live and the type of policy you have. Also, various credit card companies provide cardholders with some degree of damage protection providing you use their credit card for the rental and decline the optional LDW offered by Firefly is at time of rental. The coverage and limits vary. Your policy or credit card coverage should be thoroughly checked for the specific terms and conditions associated with rental vehicles. Remember, most credit card insurance is supplemental, which means it will only reimburse you for loss or damages over and above what is covered by any other insurance you may have and will not cover you for any damage, regardless of cause, if you accept LDW.
Adding LDW after car is on rental:
You may not change the option once the rental has begun, without returning the car and starting a new rental agreement. This will result in the contract being closed out and charges being assessed for the time the vehicle is kept at least 1-day minimum, and a new rental contract will begin.
(a) Cancellation of reservations within 7 days of the booking date: a full refund will be made.
(b) Cancellation of reservations after the 7 days period: Hertz reserves the right to make a cancellation charge of AUD 88.00 (Firefly
only), EUR 56.00, GBP 37.00, CHF 81.00, SEK 375.00, NOK 375.00, ZAR 563.00, DKK 375.00, AED 250.00, SAR 250.00, KWD 25.00, RUB 2,250.00, OMR 31.00, QAR 250.00, BHD 31.00, USD 75.00, PLN 250.00 (depending on the currency of the reservation) to cover Hertz administration costs, which we will deduct from the refund.
Hertz reserves the right to change the charges during the contract term.
Hertz will inform the Agent of any such change a minimum of 1 month in advance.
(a) If a customer fails to cancel their reservation prior to the pick-up time and does not collect the vehicle on the pick-up date, or if the customer fails to comply with the Rental Terms and Conditions (see Rental Qualifications & Requirements). Hertz reserve the right to make a No Show charge of AUD 188.00 (Firefly only), EUR 119.00, GBP 88.00, CHF 175.00, SEK 938.00, NOK 938.00, ZAR 1313.00, DKK 875.00, AED 563.00, SAR 563.00, KWD 63.00, RUB 4375.00, OMR 63.00, QAR 500.00, BHD 63.00, USD 163.00, PLN 500.00 which covers its administration costs and compensates Hertz for Hertz inability to rent the vehicle when it was reserved for the Customer’s use.
Hertz reserves the right to change the charges during the contract term.
Hertz will inform the Agent of any such change a minimum of 1 month in advance.
(b) Hertz will refund the Agent the prepayment, less the No Show charge on the next monthly statement if the Agent writes to Hertz
(including by email) on behalf of their customer within 90 days of the pick-up date at Hertz Prepaid Accounting Department, Hertz Europe
Service Centre, Swords Business Park, Swords, Co Dublin, Ireland and the Agent will be responsible for passing such refund on to the customer and shall be liable for any failure to do so.
Cancellation of LDW - New York rentals only:
On New York rentals only, LDW may be cancelled at no charge, within 24 hours of its purchase provided the renter (i) has rented the car for 2 or more days; (ii) appears in person at any Firefly rental location with the car, which shall be subject to inspection.
Personal Accident Insurance (PAI)
Personal Accident Insurance (PAI), offered in combination with PEC, allows you to elect accidental death and accidental medical expense coverage for yourself and your passengers during the rental period of the vehicle.
|Benefit Schedule||Renter||Each Passenger|
|Accidental Death||USD 175,000.00||USD 17,500.00|
|Accidental Medical Expenses|
|not to exceed (except NY):||USD 2,500.00||USD 2,500.00|
|New York only:||USD 3,500.00||USD 3,500.00|
|not to exceed (except NY):||USD 250.00||USD 250.00|
|New York only:||USD 150.00||USD 150.00|
Total benefits for any one accident are limited to USD 225,000.00 and are payable in addition to any other coverage for which you or your passengers are eligible. However, your benefits provided by other coverage may be affected by the PAI benefits. Rentals originating in the State of Mississippi do not have a single accident limit of USD 225,000.00.
If this coverage is accepted, the benefits for you apply to all accidental injuries during your rental period, regardless of whether you are actually in the car. Your passengers are also covered, but only for incidents occurring while they occupy the Firefly rental car.
Benefits are not paid for any loss caused directly or indirectly by:
Intentional self-inflicted injury, suicide, or any attempted suicide, while insane or sane;
Committing or attempting to commit an assault or a felony;
An accident which occurs while under the influence of alcohol or narcotics, unless prescribed and taken at the advice of a physician;
An accident which occurs while participating in a prearranged or organized race or testing of a vehicle;
War or any act of war;
Engagement in an illegal occupation;
Insurance will not be in effect if the Renter converts the rental vehicle or during any period while the insured Renter is in violation of the Rental Agreement.
The renter shall be deemed to have converted the rental vehicle whenever the rental vehicle is not returned to Firefly by the return date or by the extended return date. This is a summary only and other restrictions may apply.
Personal Effects Coverage (PEC)
Personal Effects Coverage (PEC), offered in combination with PAI, is an option that insures against risk of loss or damage to help protect your personal belongings while renting from Firefly. By electing PEC you will be insured throughout the entire rental period. PEC is insurance protection and pays in addition to any other policy you may have (such as a Homeowner’s policy). However, your benefits provided by other coverage may be affected by the PEC benefit. PEC insurance coverage includes those personal effects owned by you and those members of your immediate family traveling with you during the rental period who are permanent residents of your household. PEC does not extend to non-family members traveling with you.
The maximum coverage per person is USD 600.00 with the maximum coverage for all claims during any rental limited to USD 1800.00, no deductible (Exception – In New York, maximum coverage is USD 500.00 per person with a maximum coverage for all claims during any rental limited to USD 1,500.00).
Personal effects not covered for loss or damage include:
Automobiles and their equipment, motorcycles, boats motors or other conveyances or their appurtenances;
Household furniture, currency, coins, stamps, deeds, securities, bullion, tickets, or documents;
CB radios, radar detectors, guns, merchandise for sale or fine art.
Contact lenses, artificial teeth and limbs;
Perishables or animals.
PEC does not cover loss by mysterious disappearance.
Also, PEC does not cover:
Loss or damage caused by wear and tear, gradual deterioration, moths, vermin, inherent vice or damage sustained due to any process or while actually being worked upon and resulting there from, or while in the care, custody or control of any common carrier.
Loss caused by war or any act of war;
Loss by nuclear reaction, radiation or radioactive contamination;
Any loss or damage sustained to property while in the care, custody or control of any common carrier;
Loss or damage due to theft unless reported to Police.
If loss or damages occur, completion of claim form must accompany claim. Forms are available at all Firefly corporate locations.
Please note that PAI and PEC are not available separately and must be taken in combination.
Acceptable Charge Cards
Firefly rental locations accept American Express / MasterCard / Carte Blanch / Diners Club / Discover/ JCB / Visa / Optima/Amex
Credit cards must have available credit, and debit/check cards must have available funds, for the estimated amount of rental charges plus up to USD 200.00 for any incidental charges in order to secure the rental. Eligible debit cards must have Visa or MasterCard logo. Use of a debit card to rent a vehicle is subject to a review of your credit history. Stored value/prepaid/gift cards are not acceptable to qualify for rental; however these cards may be used for payment at return.
Please note that at the time of rental you will need to present (1) a current driver's license and (2) a valid credit or charge card in the renter's name. At most Firefly locations in the United States, Firefly will allow you to present certain debit/check cards in place of a credit or charge card. (Note: confirmation of your reservation does not mean that your debit/check card is acceptable to Firefly.)
Customers Travelling from Greece
Given the capital controls still in place in Greece, for customers travelling from Greece, we will only be able to honour your upcoming Firefly bookings if you can produce a non-Greek credit/debit card at the counter. This restriction applies even if you have prepaid for your rental, as we need this alternative method of payment as a security deposit and for payment of local required additional charges. Accordingly, we are unable to accept any method of payment different from the specified above.
Firefly has three refueling options available to meet your needs:
You may purchase a tank of gas from Firefly at time of rental and return the vehicle with as little gas as you prefer. Please be aware that we are unable to issue a refund for unused fuel. However, this method eliminates the need for you to refuel the tank prior to returning.
You can let us refuel for you and only pay for the fuel required to replace the fuel you used, and for the service and convenience of refueling the tank.
You can stop and refuel the tank yourself, immediately prior to returning the vehicle
Reservation and Rental Adjustments:
Any adjustments or changes to the reservation may result in a change of rate.
In the unlikely event there is a problem with a Firefly rental car, provides Emergency Roadside Assistance 24 hours a day, 7 days a week. The Emergency Roadside Assistance toll free number is listed on the Rental Agreement and usually on a sticker on the dashboard of the vehicle
One-way rentals are those consisting of picking up in one city and returning the vehicle to another city or location.
Availability is based on the location's restrictions and the vehicle type being taken one-way. Fees for one-way will be assessed at time of booking
Firefly and you
As noted above, the term “Firefly” means Firefly Rent A Car LLC and its subsidiaries worldwide. The term “Firefly” does not include those companies that own us directly or indirectly (commonly called “parents”); those companies that at any time either control us, through ownership, or are controlled by the companies that control us, (commonly called “affiliates”, which term is inclusive of parents); or independent car rental businesses using the “Firefly” trademark. (We call those independent businesses “Firefly licensees”.) The policies and procedures of Firefly licensees with respect to rate quotes and reservations may differ from those of Firefly. As a consequence, if you obtain a rate quote from Firefly, make a reservation with Firefly and the quote, reservation or transaction involves a Firefly licensee, you may be advised that the rules appearing below do not apply in one or more respects. If you receive such advice, that advice will supersede what appears below.
The term “you” means an individual wishing to rent a vehicle, who has contacted Firefly to obtain a rate quote, or to make a reservation, all as those terms are discussed below.
Vehicle rental rates vary considerably from place to place and from time to time, and they change very frequently. You may contact Firefly to inquire about rates for vehicle rentals through a variety of channels, including reservations telephone lines, websites and computerized reservations systems such as those utilized by travel agents. Unless it is provided in connection with certain types of reservations, a rate quote you receive is merely indicative of the rates then being offered and creates neither legal rights nor practical expectations of vehicle availability or the continued applicability of the quoted rate. Rate quotes made in connection with reservations are covered by the rules appearing below.
When you wish to make a reservation for the rental of a vehicle, you may contact Firefly through a variety of channels. A “reservation” for a vehicle rental is a notation in Firefly’s records that you have expressed the desire and intention to rent a vehicle of a specified vehicle class from Firefly or a Firefly licensee at a specified time, date and location (the “pick-up” time, date and location), with the vehicle to be returned to Firefly or a Firefly licensee at a specified time, date and location (the “return” time, date and location), on the terms and conditions and subject to the rental qualifications and requirements that Firefly or the applicable Firefly licensee then imposes for such a rental. Pick-up and return times for reservations are always expressed in local time at the pick-up and return locations, respectively.
In general, Firefly accepts reservations only for a class of vehicles, and not for vehicles either of specific makes, model years or models or with particular characteristics not common to all vehicles in the class.
When you seek to make a reservation, Firefly may decline to allow you to do so. If Firefly allows you to make a reservation, any legal obligations that arise – both for you and for Firefly or the applicable Firefly licensee – are discussed in detail below. The practical, non-legal significance of your making a reservation is also discussed in detail below.
Rates Quoted in connection with Reservations
Quoted Base Rate. When you make a reservation for a rental transaction, you will generally receive a quote for the applicable base rental rate (also known as time-and-mileage/kilometer charges) that, unless you are advised to the contrary, is exclusive of certain charges that may be assessed in connection with the rental, including but not limited to taxes, governmental surcharges, other surcharges, common facilities charges, drop charges, delivery and collection charges, expense reimbursements and recoveries and charges for optional products or services (such as allowing additional or younger individuals to operate the vehicle, fuel or fuel service, loss or collision damage waiver, theft protection, supplemental insurance products, child seats, ski racks, satellite radios and navigational aids). If you do not change any aspect of the reservation and the rental takes place in accordance with the reservation, then Firefly or the applicable Firefly licensee will honor the base rate quoted. If, before the rental takes place, you change the reservation with respect to the vehicle class, pick-up time, date or location or return time, date or location, then Firefly or the applicable Firefly licensee reserves the right to change the base rate applicable to the rental, so long as the changed rate is disclosed to you at or before the time the rental commences.
Estimated Additional Charges. When you make a reservation, in addition to being quoted a base rental rate, you may receive a quote of additional charges (other than charges for optional products and services) that Firefly expects will be assessed in connection with the rental but that are not included in the base rental rate that has been quoted. A quote for those charges is only a good faith estimate based on tax rates and other governmentally imposed charges that Firefly, at the time of the quote, expects will apply at the time of the rental. If Firefly’s expectations with respect to tax rates or other governmentally imposed charges are not realized – for example, if tax rates are unexpectedly increased after the quote is given – then you will be liable for the taxes and other governmentally imposed charges that actually apply at the time of rental, even if they are higher than Firefly had expected at the time of reservation.
Estimated Total. When you make a reservation, in addition to being quoted a base rental rate and any estimate of the additional charges that are expected to be assessed in connection with the rental, you may receive a quote of the estimated, or approximate, total charge for the entire rental. Such a total will ordinarily be computed without regard to charges for optional products and services and charges that Firefly cannot, on the basis of the information available to it at the time, determine. Such a total will only be a good faith estimate based on tax rates and other governmentally imposed charges that Firefly, at the time of the quote, expects will apply at the time of the rental. If Firefly’s expectations with respect to tax rates or other governmentally imposed charges are not realized – for example, if tax rates are unexpectedly increased after the quote is given – then you will be liable for the taxes and other governmentally imposed charges that actually apply at the time of rental, even if they are higher than Firefly had expected at the time of reservation.
Assumptions made in Estimates. When it estimates additional and total charges in connection with a rate quote, Firefly must make assumptions. In particular, if the quoted base rental rate has a per-mile/kilometer component, then Firefly will compute its estimates based on assumptions regarding the distance that you will drive. Those assumptions may not reflect your driving plans, and as a result the actual costs of your rental may differ significantly from Firefly’s estimates.
Exception – Reservations for Distant Dates. When you make a reservation for a rental transaction, you may be advised that the quoted rental rates for the specified pick-up time, date and place are “subject to change”, “only indicative” or words of similar meaning. This typically occurs when the specified pick-up date is a number of months later than the date on which the reservation is being made. Such a reservation is called a “distant-date reservation”. In the case of a distant-date reservation, Firefly or the applicable Firefly licensee reserves the right to change all the charges applicable to the rental, so long as the charges that will actually apply are disclosed to you at or before the time the rental commences. If you are making distant-date reservations, you may re-contact Firefly nearer to the indicated pick-up date in order to obtain a rate quote that is not subject to the qualifications just described. The preceding four paragraphs apply only to reservations that are not distant-date reservations.
Confirmed Reservations not Legally Binding
Firefly does not charge for confirmed reservations and this reservation does not commit you to make the associated rental. Because of that, confirmed reservations are not intended to give you any contractual or other legal right to compel Firefly or any Firefly licensee to enter into a rental transaction, nor is your making of such a reservation intended to give Firefly or any Firefly licensee the legal right either to compel you to enter into a rental transaction or to assess you with any type of penalty or charge in the event that such a transaction does not occur.
1. The law in some places imposes a penalty on a rental company for its failure, in certain circumstances, to offer to rent a vehicle in accordance with a confirmed reservation. Where that is the case, Firefly or the relevant Firefly licensee will do as the law requires.
2. Reservations not made in good faith, including but not limited to multiple reservations for a single rental transaction, reservations made for a rental to a person known not to meet the relevant rental qualifications and requirements, reservations made without the intention of actually entering into the associated rental transactions, reservations involving fraud or deceptive conduct and reservations effected through unauthorized use of Firefly’s systems and facilities, are prohibited, and people making them will be liable to Firefly and its licensees for any consequent loss and expense, to the fullest extent permitted by law.
Expiration of Reservations
If you make a reservation for a rental specifying a pick-up location in the United States of America or anywhere else in the world outside Europe, the Middle East and Africa and you fail to arrive at the pick-up location by 11:59 p.m. (local time) on the specified pick-up date (or, if the location closes before 11:59 p.m., by the location’s closing time), the reservation will expire.
Addresses for Correspondence
The notices to Firefly described above may be given through Firefly websites or by telephone calls to Firefly’s reservations centers. They may also be made by letter addressed to any of the following addresses:
Firefly Rent A Car LLC c/o The Hertz Corporation, P.O. Box 25301, Oklahoma City, OK 73125, U.S.A.
Please note that since notices are not effective until they are actually received by Firefly, time should be allowed for letters that are posted.
Terms of booking on this website
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Online Republic Ltd. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.